How we deliver software & communications
All Ximple products are delivered digitally. Account activations, workspace provisioning, and invoices are sent to your registered email. Production deployments follow your chosen rollout window and are coordinated with your admins.
Standard provisioning: within 1 business day for paid plans, within minutes for free trials. Enterprise rollouts may include staged environments (sandbox → pilot → production) with mutually agreed timelines.
Service notifications (SLA updates, maintenance windows, incident notices) are delivered via email and in-app notifications. Please keep your admin contacts up to date to avoid delivery delays.
If you need delivery status, provisioning changes, or to update notification recipients, contact support@ximple.in and we’ll respond quickly.
Trusted Carriers
Secure cloud delivery with audited infrastructure and encrypted communications.
Clear Timelines
Provisioning SLAs: within minutes for trials, within 1 business day for paid plans.
Support Ready
Live help for status, provisioning, or notification recipient updates.
Questions about shipping or delivery?
If you have questions about shipping, delivery, or service activation, our support team is here to help.